Effective Date: March 24, 2023

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we’re here to help.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be purchased directly from our website.
• The item must be in its original condition, unused, and in the same packaging as received.
• The return request must be initiated within 10 business days from the date of delivery.

2. Return Process

To initiate a return, please follow these steps:

a) Contact our customer support team via Contact Form at our website to inform them about your intent to return the item.

b) Provide the order details and reason for the return.

c) Our customer support team will guide you through the return process and provide you with any necessary instructions or documents.

d) Package the item securely, including all original accessories and documentation, and ship it back to the address provided by our customer support team.

3. Return Shipping Costs

If the return is due to our error or a defective product, we will cover the return shipping costs. In all other cases, the customer is responsible for the return shipping costs.

4. Refund or Exchange

Once we receive the returned item and verify its condition, we will process the refund or exchange as follows:

• Refund: We will initiate a refund to your original payment method within 5 business days of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
• Exchange: If you requested an exchange, we will ship the replacement item to you within 5 business days of receiving the returned item. If there is a price difference between the returned item and the replacement item, we will either charge or refund the difference accordingly.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as appropriate, and guide you through the return process.

6. Exceptions and Special Circumstances

In certain exceptional cases, we may offer returns or exchanges beyond the standard policy period or for items not meeting the eligibility criteria. These exceptions are at our discretion and subject to approval.

7. Contact Information

If you have any questions or need further assistance regarding our return policy, please contact our customer support team via contact form at our website.